By providing a robust framework for managing every aspect of IT operation, ITSM is empowering organizations to leverage modern tools to automate workflows, streamline IT management, and drive efficiency in many new ways.
Caching on the tremendous momentum and growth of ITSM is Atlassian, with the recent announcement of the re-christening (and revamping) of Jira Service Desk (JSD) to Jira Service Management (JSM).
Owing to the growing adoption of ITSM and the sudden surge in digital businesses thanks to the ongoing pandemic, Atlassian recently announced the launch of JSM – built with all functionalities of JSD as well as richer ITSM capabilities that fuel better collaboration between IT operations and development teams to improve outcomes.
Whether you want to support your remote workforce or meet the growing demands of your tech-savvy audience, creating and supporting exceptional software-driven experiences that are always on has become a core business requirement. And that’s what Atlassian’s JSM aims to do.
By empowering teams with robust tools and processes that adjust to the needs of modern teams (and not the other way around), JSM helps teams adopt principles of Agile and DevOps, so they can build faster and with greater quality. It enables a seamless flow of work across development, IT operations, and business teams while allowing teams to work together, share knowledge, and enable business agility.
The launch of JSM is not a replacement to JSD, but an enhancement to JSD with modern incident and change management practices to deliver intuitive service experiences.
Built with the latest advancements in ITSM the all-new JSM tool puts development and IT operations on a unified platform to collaborate at high velocity. With JSM, teams can
Let’s understand how JSM is an enhancement over JSD
|Built specifically for service teams||Built for all IT and service teams|
|Offers basic Jira functionality||Offers basic Jira AND richer ITSM capabilities|
|For internal teams to track and work on projects||For teams who receive requests/issues from other teams|
|“Per-agent” based pricing model|
|Provides access to OpsGenie features|
|Supports full ITSM spectrum|
With nearly 40% of Atlassian customers using Jira to handle service requests, JSM delivers features that allow them to automate manual work and streamline workflows for better customer and employee service experiences fast.
Here are some key features of JSM:
Through better integration of processes, JSM allows Development and Operations teams to achieve a better understanding of the workload while supporting a more structured process for better management and prioritization.
Here are some of the stunning Service Management features of JSM:
In an ITSM-obsessed world, JSM delivers a range of benefits to deliver the best possible service to your customers. These include:
Although JSM offers several advanced functionalities as compared to JSD, there will be a slight or no impact on pricing. Pricing is based on a “per-agent” model, so enterprises are charged only for the number of agents they have on their team.
Given the pressing need to streamline the ITSM process, there are several compelling reasons why your organization must embrace a modern tool like JSM.
As an Atlassian Platinum Solution Partner, Addteq has been providing unmatched implementation and support services, so organizations can quickly embrace the world of Atlassian to enhance their IT operations.
Contact us today to embark on the ITSM journey and drive efficiencies like never before.